Refunds, Credits & Exchanges
You can return your purchase to us, unused and in its original packaging, within 7 days of the date of receipt for a product refund. Goods returned after 7 days, but within 28 days, will be offered store credit, redeemable within 1 year from issue.
Once we have received the goods back, we will endeavour to process the refund/credit/exchange within 48 hours and will inform you via email. Please note the process can take longer during busier periods.
For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items and a pro rata rate for bundled items. Credit card refunds will be credited back to the original card that the goods were bought with.
We reserve the right to charge a handling/ restocking fee where applicable for items that need to be repackaged of 30%.
Free Gifts with goods
Occasionally we offer free gifts with purchase. These are considered part of the purchase & must be included, in un-used condition, with any such returns, in order for a full refund/ credit/ exchange to be given. If an item is returned without the free gift, we reserve the right to charge the full RRP for it, which will be automatically deducted from any refund made.
This does not affect your statutory rights
To return your unwanted items please send an email to firstname.lastname@example.org including your order number found on your payment confirmation. If this is not known, please provide the “gift recipient name & address” and “purchasers name” so that we can first confirm the order details.
When sending your items please obtain a "proof of postage certificate" slip from your post office, to insure against the rare occasions parcels are lost in transit. PLEASE NOTE CUSTOMER PAYS FOR ALL RETURNED POSTAGE COSTS.